Running out of Propane is a Safety Hazard & Involves Additional Labor to Rectify
Effective October 8, 2018 - Additional fees apply for emergency propane fills:
Leak test - $100* and tank will be shut off - this is required if the tank is empty
Lighting pilots - $275* this requires a service call - delivery drivers do not light pilots
These charges will apply to deliveries made to out of gas tanks for customers who are set up as:
Non-delivery due to accounts with past due balances
***Habitual runouts may be subject to tank removal***
How to Avoid Emergency Fees:
Go on auto-delivery with a current balance
If your account is COD, change account to be on auto-delivery with auto-pay (credit card on file)
Call for delivery before you are out or too low (usually 30% full is sufficient) - Please plan ahead and allow 2 weeks for delivery.
Note: If you are using your gas fire logs and/or backup generator more frequently in the winter PLEASE LET US KNOW IN ADVANCE so that we can prepare accordingly as you may run out sooner than expected. This will allow us to prepare accordingly and best ensure that you never run out of Propane!
*Prices subject to change and additional fees may apply.